Return & Refund policy
If something is wrong with your order, tell us. We will review it quickly and make it right with a replacement or a refund.
What can be returned or refunded
We will replace or refund an item when:
- it arrived damaged or broken;
- it is defective or does not work as described;
- you received the wrong item, or part of your order is missing;
- it is clearly different from the product description.
Change of mind. We cannot accept returns or refunds for change of mind. Please read the product page carefully, and contact us before you order if you have any question about an item.
How to request a return or refund
- Contact us within 7 days of delivery, with your order number: hominggame224@gmail.com or our contact page.
- Send clear photos or a short video that shows the problem (and the parcel label if the item was damaged in transit).
- We review your request and reply within 24 hours, Monday to Saturday, with the next step.
- If the item has to come back, we give you the return address and instructions.
Please do not send anything back before we have approved it. Unapproved returns can get lost, and we cannot refund parcels that do not reach us.
Return shipping
When the problem is our mistake (wrong, missing, defective or damaged item) we pay for the return, or we arrange a replacement without a return where that is practical. For any other approved return, the buyer pays return shipping. Please use a tracked service and keep your receipt.
Refunds
Once we have received and checked the returned item (or approved your claim when no return is needed), we confirm by email and refund the amount to the original payment method within 5–10 business days. By payment method:
- Visa / PayPal: refunded to the same card or PayPal account.
- Bank wire: refunded to the bank account the payment came from. Charges made by your bank may apply.
- Western Union: refunded by Western Union or another method we agree with you.
- USDT: refunded in USDT to the wallet address you give us, on the same network. Blockchain network fees may apply.
The original shipping cost is refunded only when the problem was our mistake. Your bank or payment provider may need a few extra days to show the refund.
Replacements
If you prefer a replacement and the item is in stock, we send one at no extra cost when the problem was our mistake. If it is out of stock, we refund you instead.
Cancelling an order
You can cancel an order that has not been dispatched yet: contact us as soon as possible with your order number. Once a parcel has been dispatched it cannot be cancelled, but you can still follow the steps above if there is a problem. Unpaid orders can be cancelled by you or by us.
What we cannot accept
We cannot refund items that were damaged by misuse or normal wear, or returned without their original packaging and accessories, unless they arrived in that condition.
Lost or delayed parcels
See our Shipping policy. If your tracking shows “delivered” but you did not receive the parcel, contact us within 7 days and we will investigate with the carrier.