Privacy policy
We only collect the information we need to take your order, ship it and help you. We do not sell your personal data.
Who we are
This policy explains how HOMING GAME CO., LIMITED (“we”, “us”) handles personal information on this website. If you have any question about it, contact hominggame224@gmail.com or our contact page.
Information we collect
- Account and order details: your name, email address, phone number, shipping address and the items you order.
- Payment information: the payment method you choose and any payment proof you upload (for example a bank transfer receipt). We do not store full card numbers on this website.
- Messages: what you write in our contact form or chat box, and the contact details you leave there.
- Technical data: your IP address, approximate location, browser type, the pages you view and the pages you came from.
- Cookies and similar storage: see the cookies section below.
How we use it
- to process payments, pack and ship your order, and keep you updated;
- to answer your questions and provide support;
- to keep the website secure and prevent fraud and abuse;
- to understand how the website is used and improve it;
- to meet legal and accounting obligations.
Who we share it with
We share only what is needed with the companies that help us run the shop: shipping carriers (such as DHL, FedEx, UPS and China Post), payment providers and banks, and our website hosting and email providers. The page language tool is provided by Google Translate. These companies may only use your information to provide their service to us. We may also disclose information when the law requires it. We do not sell your personal information.
International transfers
We operate from Hong Kong, and our service providers may process data in other countries. Where this applies we take reasonable steps to protect your information.
Cookies and similar storage
We use cookies and browser storage that the shop needs to work, for example to keep you signed in, remember your cart, and keep your chat conversation. We may also use them to understand website traffic. You can block or delete cookies in your browser settings, but parts of the website may stop working.
How long we keep it
We keep information for as long as it is needed to provide our service, to handle returns and disputes, and to meet legal and accounting requirements. After that we delete it or make it anonymous.
Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access to our admin area. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live (for example in the EU, the UK or California) you may have the right to access the personal information we hold about you, correct it, ask us to delete it, object to or restrict some uses, and receive a copy of it. To use these rights, contact hominggame224@gmail.com or our contact page. We may need to verify your identity first. To delete your account, see Delete account.
Children
This website is not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.